How fresh is my coffee?
In most cases, your coffee will be roasted 1 to 2 days from ship date. We do guarantee that we will not ship your coffee if it is more than 5 days from roasted.
Our green coffee is as fresh as can be. We only purchase green coffee as it is arriving from the farm to the warehouses. This is why we rotate our coffee menu constantly so that we can offer the freshest possible product.
Why do you not have the same coffees and origins year round?
Coffee is seasonal and because our offering philosophy is to only have the freshest and best-tasting coffees we can find this, in turn, does not allow us to have some origins and/or specific coffees year round. We want you to be able to have the best and freshest product available and just like produce coffee degrades with time.
Once we run out of one coffee we will purchase the next fresh lot that is as unique, delicious and tasty as the others.
When do you roast?
We roast Monday through Thursday and ship the next day in most cases.
Can you pre-grind coffee?
Although we do not recommend to pre-grind coffee because it compromises taste and freshness, we can! When ordering please specify which brewing method you will be using and we will grind for you.
Is your coffee “Fair Trade” or “Organic”?
We do not purchase specifically labeled coffee being “fair trade” or “Organic”. From time to time some of our coffee will have these labels but we do not specifically seek for these, our goal is to purchase for quality and taste. Any of these labels does not guarantee sustainability or quality of the coffee.
Do you have Dark or Light Roasts?
All our coffees are generally in the Medium Roast spectrum. We roast with a technique which brings out the best of each coffee and at the medium roast point is where all the flavors are highlighted to its best potential. Some will be darker or lighter than others all depending on the particular bean and at which point its flavors are highlighted best.
Do you have Decaf?
From time to time we will have it on our menu. If there are none is because we have sold out and are looking for only exceptional decaf coffees that meet our high standards.
How should I store my coffee?
We recommend keeping the coffee away from extreme heat or cold. Our coffee bags are a great place to keep them fresh. But you may also place them in an airtight container (ceramic, glass, plastic or aluminum) away from light and in a cool environment. Never put the coffee in the refrigerator.
How long does my coffee stay fresh?
Because coffee is perishable time degrades not only the freshness but also its complex flavors. As time passes some of the delicate flavors start to disappear and after a couple of months (if stored correctly) will start tasting stale. We recommend to use coffee in the first month of it being roasted and purchasing the whole bean for optimal flavor. If it is pre-ground you can expect its flavor to degrade much quicker.
What payment methods do you accept?
We accept all major credit cards.
Can I get a refund?
Because we roast to order and coffee is a perishable product we do not accept returns or issue refunds. We want you to be happy! So if you have an issue with your coffee or there is a mistake in your order please contact us within 30 days of your purchase at email@example.com. We will make sure to listen to what the problem is and make it right.
Where will you ship orders?
We ship coffees throughout the United States only at this moment.
Is shipping included?
It is not included and will be added to your order at checkout unless your total is above $50 where shipping is included.
Cost of shipping?
We offer a flat rate of $7.99 for all orders below $50.
Shipped by USPS Priority Mail, arrival is 1-3 business days from the date of shipment only in the United States.
Free Shipping on orders over $50?
We currently offer free USPS priority mail shipping on orders over $50. This offer is only available on U.S. orders and may take up to 3-7 business days to arrive.
When will my order ship out?
We typically ship orders the business day after you purchase. However, if your order contains any single-origin coffees, please allow up to 48 hours for your coffee to ship out. We do not ship on weekends, if an order is received on Friday it will ship out on Monday.
Do you ship internationally?
Currently, we only ship to the U.S.
What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?
We ship to any U.S. State or Territory, including Puerto Rico.
Because we roast to order and coffee is a perishable product we do not accept returns or issue refunds. We want you to be happy! So if you have an issue with your coffee or there is a mistake in your order please contact us within 30 days of your purchase at firstname.lastname@example.org. We will make sure to listen to what the problem is and make it right.
Shipment to different addresses?
We do not split orders between addresses. Please place separate orders if you wish to ship items to multiple locations.
How do I track my order to know where it is in transit?
An automated email with your tracking number will be sent to you as soon as we start preparing your order. Tracking number will activate 24-48 hours after it has been sent.
Note: occasionally issues such as weather, production delays or quality control issues may arise that will delay your order. Please allow us up to an extra business day to fill your order should one of these rare events occur